SALES, RETURNS & EXCHANGE POLICY

At Sam’s Furniture & More, we believe in clear communication, fair dealing, and transparency. The following policy is provided to ensure all customers understand the terms of sale before completing a purchase.

 

ALL SALES ARE FINAL – NO REFUNDS

 

Sam’s Furniture & More does not issue refunds under any circumstances.

This no-refund policy applies to all merchandise, including but not limited to:

Furniture and mattresses

Appliances

Electronics

Tires and rims

Engines and transmissions

ATVs and outdoor equipment

Tools, jewelry, accessories, clearance items

Special-order, custom, or discontinued merchandise

Once a purchase is completed, ownership transfers to the customer, and the sale is considered final.

EXCHANGE CONSIDERATION (LIMITED & AT MANAGEMENT DISCRETION)

 

While refunds are not offered, an exchange may be considered in limited situations and only with management approval.

Exchange consideration is not guaranteed

Approval is determined solely by Sam’s Furniture & More management

Approved exchanges may be subject to:

Restocking, handling, or processing fees

Price differences

Inventory availability

If approved, exchanges may be issued as store credit only.

Cash refunds or original payment reversals are not permitted.

Sam’s Furniture & More reserves the exclusive right to approve or deny any exchange request.

 

CONDITION OF MERCHANDISE & CUSTOMER RESPONSIBILITY

All merchandise is sold in its present condition at the time of purchase, unless otherwise stated in writing on the sales document.

Customers are strongly encouraged to inspect all merchandise prior to purchase

Product specifications, appearance, size, color, features, compatibility, and suitability are the customer’s responsibility to confirm before completing the sale

Manufacturer variations, cosmetic characteristics, packaging condition, or normal handling marks do not qualify for refunds or exchanges

Once merchandise leaves the store or is accepted by the customer, it is considered received in satisfactory condition

Installed, used, altered, damaged, or mishandled items are not eligible for exchange consideration.

 

SPECIAL ORDERS & FINANCED PURCHASES

All special-order or custom items are final sale and non-exchangeable

All financed, lease-to-own, or third-party approved purchases are subject to this same no-refund policy

Sam’s Furniture & More is not responsible for lender decisions, approvals, payment schedules, or contract terms

Any disputes related to financing must be addressed directly with the financing provider.

 

DELIVERY, PICKUP & STORAGE

Delivery or pickup services do not alter this policy

Customers are responsible for timely pickup or delivery coordination

Storage fees may apply to unclaimed merchandise

Failure to arrange pickup or delivery does not create eligibility for a refund, return, or exchange

POLICY ACKNOWLEDGMENT

By completing a purchase at Sam’s Furniture & More, the customer acknowledges, understands, and agrees to this policy in full.

This policy exists to:

Maintain fair pricing

Protect inventory integrity

Ensure consistent and equal customer service

 

MANAGEMENT RIGHTS

Sam’s Furniture & More reserves the right to:

Interpret and enforce this policy at its sole discretion

Refuse service in cases of abuse, misrepresentation, or policy violation

Modify or update this policy at any time without prior notice